{"id":37186,"date":"2026-05-28T16:36:20","date_gmt":"2026-05-28T21:36:20","guid":{"rendered":"https:\/\/guru-soft.com\/?page_id=37186"},"modified":"2026-06-01T09:00:00","modified_gmt":"2026-06-01T14:00:00","slug":"support","status":"publish","type":"page","link":"https:\/\/www.guru-soft.com\/fr\/france\/support\/","title":{"rendered":"SUPPORT"},"content":{"rendered":"\t\t
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SUPPORT<\/b> G\u00e9n\u00e9ral<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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GuruSoft<\/span><\/span> <\/strong>dispose<\/span><\/span> d’un<\/span><\/span> centre <\/span><\/span>d’assistance<\/span><\/span> avec<\/span><\/span> plusieurs<\/span><\/span> niveaux<\/span><\/span> d’escalade<\/span><\/span> et <\/span><\/span>d’une<\/span><\/span> centrale<\/span><\/span> t\u00e9l\u00e9phonique<\/span><\/span> pour<\/span><\/span> signaler<\/span><\/span> vos <\/span><\/span>incidents<\/span><\/span>.<\/span><\/span>\u200b<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Assistance 8\u00d75 ou 24\u00d77<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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selon le forfait choisi \u2014<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\u00c9quipes<\/span><\/span> de <\/span><\/span>Support<\/span><\/span> de <\/span><\/span>Niveau<\/span><\/span> 1, 2 <\/span><\/span>et 3
<\/span><\/span>pour<\/span><\/span> le <\/span><\/span>traitement<\/span><\/span> des <\/span><\/span>incidents<\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\u200bPortail Web pour
le signalement d'incidents <\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Notifications<\/span><\/span> par e-mail <\/span><\/span><\/strong>lors<\/span><\/span> de la mise \u00e0 <\/span><\/span>jour<\/span><\/span> des tickets sur le <\/span><\/span>portail<\/span><\/span> de <\/span><\/span>support<\/span><\/span>, que <\/span><\/span>ce <\/span><\/span>soit<\/span><\/span> par le <\/span><\/span>client<\/span><\/span> ou<\/span><\/span> par <\/span><\/span>l’agent<\/span><\/span> assign\u00e9<\/span><\/span>. Ce <\/span><\/span>portail<\/span><\/span> peut<\/span><\/span> \u00eatre<\/span><\/span> utilis\u00e9<\/span><\/span> pour<\/span><\/span> soumettre<\/span><\/span> des demandes <\/span><\/span>d’information<\/span><\/span>, de <\/strong><\/span><\/span>nouveaux<\/span><\/span> besoins<\/span><\/span> ou<\/span><\/span> des <\/span><\/span>incidents<\/span><\/span>.<\/span><\/span><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tACC\u00c9DER AU PORTAIL D'INCIDENTS<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\u200bNiveaux de Service Convenus (SLA) <\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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L’Engagement<\/span><\/span> de <\/span><\/span>Niveau<\/span><\/span> de <\/span><\/span>Service<\/span><\/span>, <\/span><\/span>ou<\/span><\/span> SLA (<\/span><\/span>Service<\/span><\/span> Level<\/span><\/span> Agreement<\/span><\/span>), <\/span><\/span>est<\/span><\/span> fix\u00e9<\/span><\/span> \u00e0 99,5 <\/span><\/span>% et <\/span><\/span>comprend<\/span><\/span> : la <\/span><\/span>maintenance<\/span><\/span>, le <\/span><\/span>support<\/span><\/span> sp\u00e9cialis\u00e9<\/span><\/span> en <\/span><\/span>s\u00e9curit\u00e9<\/span><\/span>, le <\/span><\/span>mat\u00e9riel<\/span><\/span>, les <\/span><\/span>communications<\/span><\/span> et le <\/span><\/span>syst\u00e8me<\/span><\/span> d’exploitation<\/span><\/span>.<\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\u00ab Chez GuruSoft<\/b>, nous concevons des solutions technologiques int\u00e9grales, engag\u00e9es \u00e0 soutenir l'atteinte de vos objectifs en rendant votre travail plus efficace et plus fiable. \u00bb<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

SUPPORT G\u00e9n\u00e9ral GuruSoft dispose d’un centre d’assistance avec plusieurs niveaux d’escalade et d’une centrale t\u00e9l\u00e9phonique pour signaler vos incidents.\u200b Assistance 8\u00d75 ou 24\u00d77 selon le forfait choisi \u2014 \u00c9quipes de Support de Niveau 1, 2 et 3 pour le traitement des incidents \u200bPortail Web pour le signalement d’incidents Notifications par e-mail lors de la mise […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":31835,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"folder":[360],"class_list":["post-37186","page","type-page","status-publish","hentry"],"yoast_head":"\nGuruSoft | Facturaci\u00f3n Electr\u00f3nica | Am\u00e9rica Latina<\/title>\n<meta name=\"description\" content=\"Desarrollo de tecnolog\u00eda en Latinoam\u00e9rica y el Caribe, proyectos con empresas privadas de sectores econ\u00f3micos; como el sector educativo, banca, industrial, retail.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.guru-soft.com\/fr\/france\/support\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SUPPORT\" \/>\n<meta property=\"og:description\" content=\"Desarrollo de tecnolog\u00eda en Latinoam\u00e9rica y el Caribe, proyectos con empresas privadas de sectores econ\u00f3micos; 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